Shipping policy

When Will My Order Be Shipped? 💌

We do our absolute best to make sure every package arrives safely and swiftly to its forever home. While most orders arrive right on time, there may be rare moments when shipping takes a little longer than expected.

No matter where you are, our goal is to get your items to you as quickly and smoothly as possible — because you deserve nothing less. 

  • Please allow 2 - 4 business days for processing orders.

    The estimated shipping time is 5 - 10 business days, please keep in mind orders with certain products could take anywhere from 7-14 business days to process and ship,

  • Orders placed on the weekend, and holidays are processed on the next business day. (Monday - Friday)
  • Epitome of Beaute is not responsible for orders lost, mishandled, or misplaced by mailing facilities.
  • Pre-Orders will be processed and shipped once in stock within 21-30 business days. Please plan accordingly.
  • If you are using PayPal, please ensure that the shipping address is correct prior to checkout.

Tracking Your Packages 📬

Once we completed processing your order, you will receive an e-mail from us containing your tracking number.

Please Note: We use more than one vendor for our products, therefore, some items may be shipped from different facilities. Therefore, you may receive more than one package if you ordered different items.

My order says delivered but I have not received it, what should I do?

USPS, DHL, or UPS are responsible for the delivery of the package. In the event you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting your local post office.

Shipping Address Issues

Epitome of Beaute WILL NOT BE HELD LIABLE for any shipping address discrepancies which includes lost, stolen, misplaced, or incorrectly delivered shipments.

It is the customer's responsibility to provide the correct shipping address information. If the address information provided is incorrect or incorrectly entered at the time of purchase, we are not able to make any changes once the order is processed.

Lost or Stolen Packages

Epitome of Beaute is not responsible for lost, stolen, or packages confirmed to be delivered to the address entered for an order. Upon inquiry, Epitome of Beaute will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.

Unclaimed Packages

For packages that are not cashed at your post office within 14 days, Epitome of Beaute reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.

After 15 business days, returned items will be marked as unclaimed and will be unable to be reshipped. 

Why is my order still in "Pre-shipment"?

Tracking numbers are sent to your email as soon as your order's label is printed. This means that the shipping process has begun and your tracking number will update as soon as the mail carrier scans your order in. This does not mean your order is lost, it is not uncommon for an order to remain in pre-shipment for multiple days. Please only contact us about this if your order has surpassed the estimated time for shipment.

PRICE CHANGES
Prices for our products are subject to change without notice. 

The price your order was purchased and confirmed for is final. Prices will not be retroactively adjusted. 

Thanks for your patience & support, Queen or King. We promise it’s worth the wait. 👑