Frequently Asked Questions       

Ordering

How long do orders take to be processed and shipped out?

Each and every order is custom-printed and require up to 7 business days to finish. Most orders are dispatched within 5 business days or less. Shipping time is added on top of this. Please allow extra time during the holiday season. 

Can I change or cancel my order?

All sales are finals. Orders cannot be canceled or changed after being placed and processed. 

Shipping

Where do you ship?

We currently ship within the United States.

How long does shipping take?

Shipping time varies depending upon the item. 

Why aren't all items shipped together? 

Our items are often shipped from different locations per our print and production team. Please pay close attention to ship dates and email.  If that happens, you'll receive tracking details for each item/packaged. 

Delivery 

Where are your products delivered from? 

The art and designs are created by me, the products themselves are professionally printed and fulfilled by trusted partners in the United States. Nothing ships from outside the U.S.A.

Can I pick up my order? 

No, I don't keep inventory or have a storefront. Everything is fulfilled through professional production partners. They handled printing, packing and shipping.

Returns

What is your return policy?

Due to every product being fulfilled as it's ordered, we cannot offer exchanges or refunds. However, if an item is defective or you received the wrong item, please email us at info.epitomeofbeaute@gmail.com with your order number, picture of the item and billing address within 7 days of receiving your order.

Discounts 

Why is the discount code only applies to some items in my cart?

Please note discount codes cannot be applied to digital products and e-gift cards.

Contact

How can I get help with my order?

Have questions? Email us info.epitomeofbeaute@gmail.com or Chat with Us.